Offer

A commercial offer that matches the actual work: diagnose, redesign, then keep the system honest.

Prices are scoped after a briefing because process boundaries differ. What does not differ is the shape of the work. Choose the engagement that matches how much of the operating system you are ready to change.

2–3 weeks

Process Diagnostic Sprint

See the operating system as it really runs, then decide what to redesign.

Included

Discovery interviews with key operators and leads
Current-state map of one priority value stream
Friction register with ownership and delay notes
Strategy briefing on what to change first — and what to leave alone
Written recommendation for the next engagement, if one is warranted

Best when: Useful when leadership senses operational drag but cannot yet name the process that should be redesigned.

6–10 weeks

Operating System Redesign

Replace an informal way of working with a designed process the team can run.

Included

Diagnostic mapping of the agreed process boundary
Target operating design, roles, and decision rights
Future-state workflow and exception playbook
Cadence and process performance signals
Implementation sequence with owners and first-cycle coaching

Best when: For organisations ready to change a live process — onboarding, delivery, fulfilment, approvals, or a cross-team handoff.

Monthly retainer

Embedded Process Advisory

Keep the designed system honest as volume, people, and exceptions change.

Included

Scheduled operating reviews with the process owner
Adjustments to maps, rules, and cadence as reality shifts
Coaching for leads who now own the process
A quarterly redesign check on one additional friction point

Best when: After a redesign, when the organisation wants a thinking partner rather than a permanent outsourced operations team.

How commercial terms are set

After the briefing we send a written proposal: scope, process boundary, timeline, fee, working method, and exclusions. Work starts only when that proposal is accepted. There are no outcome guarantees, revenue promises, or “limited time” pressure. Strategy work is priced for attention, not for theatre.

What is never included by default

Software licences or implementation of a specific IT platform
Recruitment, payroll, or legal representation
ISO certification audits
Running your operations as an outsourced team

Get a scoped proposal

Tell us which offer looks closest and which process is in pain. We will confirm fit and send terms you can actually evaluate.

Request a proposal